NATURE OF WORK
Serving the public with responsible receptionist and clerical work for City departments and programs.
Work involves performing clearly defined duties of limited complexity related to providing information to the public in person and on the telephone, and/or processing, routine data entry, and filing documents, processing mail, and performing basic arithmetical calculations.
ESSENTIAL FUNCTIONS (These essential duties are only illustrative.)
Answers, screens, and forwards telephone calls; records and relays messages and appointments as necessary.
Greets and answers inquiries from persons entering the service location; provides information regarding activities and location of departments, divisions, and employees within organization.
Copies and distributes files, records, reports and other materials as required.
Maintains reasonable and predictable attendance.
WORKING CONDITIONS & PHYSICAL DEMANDS
Work is performed primarily in an office setting and is essentially sedentary with occasional walking, standing, lifting, bending, or minimal physical activities carrying items under 25 pounds such as books, papers, small parcels, etc. Some tasks have set deadlines and volume processing.
SUCCESS FACTORS (KSAs)
Knowledge of modern telephone and office equipment, practices and procedures.
Knowledge of basic English.
Some knowledge of clerical and secretarial practices and procedures.
Ability to judge the nature and importance of a call, and to provide information in a polite and efficient manner in person and on the telephone.
Ability to use basic office equipment.
Ability to effectively and efficiently operate a personal computer.
Ability to perform basic arithmetical calculations.
Ability to understand and follow departmental policies and procedures, both oral and written.
EDUCATION, TRAINING & EXPERIENCE
High School Diploma or G.E.D. and up to two years of clerical or receptionist experience in an office setting. Any satisfactory equivalent combination of experience and training which ensures the ability to perform the work may be substituted for the required experience.
Apply and interview at workplace, 4701 E. State St, Rockford Monday – Friday from 8:30 am – 3:30 pm or fill out our EZ Registration form.