Other, Rockford, Rockford Region
Posted 4 months ago


Looking for a new opportunity outside of the hospital/clinical setting?

This is a great opportunity to coach and develop others and manage a multi-disciplinary team of professionals in providing model care!

This role is 60% administrative and 40% in the field with your team

A working, field supervisor, the Team Leader is in the patient setting with direct reports, teaching and inspecting what is expected, making sure 100% of staff are performing Model Visits 100% of the time. Duties also include coordinating all aspects of patient care within the team for which the Team Leader is responsible, consistent with Northern Illinois Hospice policies and procedures. Ensures a first-rate Northern Illinois Hospice experience by checking in with patients, family members, and facility staff.


Education: Graduate from an accredited school of nursing, minimum associate degree in nursing. Bachelor of Science in Nursing (BSN) preferred.

Training and Licensure:

Professional Registered Nurse License issued by the Illinois Board of Nursing. Certified Hospice and Palliative Nurse (CHPN) preferred (or obtained within 2 years of employment). Certified Pain Resource Nurse preferred. CPR certification or within three months of hire.


Possesses the skills/experience necessary for the job.

Reliable and punctual.

Knowledge of Conditions of Participation and LCDs preferred.

Excellent observation, clinical judgment, and interpersonal communication skills.

Strong time management skills and flexibility to adapt to a changing environment.

Ability to organize and prioritize workload independently.

Ability to meet work deadlines as assigned.

Ability to coordinate meetings with a complete agenda, timeframe, and framework for follow-up responsibilities.

Strategic thinking, planning skills, and the ability to interpret regulations and laws and communicate information.

High energy, achievement-oriented, self-directed, motivated, and passionate about developing staff to provide exceptional end-of-life care.

Excellent customer service, and verbal & written communication.

Ability to work in a fast-paced environment.

Demonstrate professional presence, appearance, and positive supportive behaviors with all points of contact.


Registered Nurse with hospice or home health experience preferred.

At least two years in management or supervision required.

Facility experience preferred.

Proven ability to manage a team.


Local residence with the ability to respond to on-call within 30 minutes to Dekalb.

Meets agency requirements for criminal background checks.

Essential Duties and Responsibilities:

➢ Adheres to organizational policies and procedures.

➢ Follows infection control policies and procedures, utilizing PPE (Personal Protective Equipment) as required.

➢ Follows building protocol.

➢ Attends mandatory education in-services and meetings.

➢ Maintains confidentiality according to HIPAA (Health Insurance Portability and Accountability) requirements of patient and family regarding disease/diagnosis, financial, and other information obtained during employment.

➢ Abiding by agency proprietary confidential information policy.

➢ Leads by example and ensures team members demonstrate the Model visit on each visit encounter.

➢ Follows safety education including physical ergonomics.

➢ Maintains personal and professional boundaries.

➢ Ensures team members’ accurate, timely documentation, providing pertinent and complete data in the electronic medical record (EMR), according to documentation guidelines.

➢ Teaches and upholds Northern Illinois Hospice’s standards with a focus on “I Am a Teacher,” perfect documentation, perfect visits, perfect communication, exceptional customer service and teamwork, and professionalism. acts as a clinical practice expert/resource to staff.

➢ Manages the RNs, LPNs, CNAs, Social Workers, Hospice Chaplain/Spiritual Counselors, dietitians, and complementary therapists who care for our patients and their family members in their personal residences and in a facility setting.

➢ Develops and coaches staff and creates an excellent team.

➢ Provides direct and daily supervision to the team, going out with their team members to provide oversight and support to meet Northern Illinois Hospice standards and policy.

➢ Performs initial, annual, and periodic field competency visits with direct reports with a focus on infection control, quality, and safety.

➢ Adheres to and teaches Joint Commission accreditation standards of practice. ➢ Participates in audits to ensure regulatory and agency compliance (e.g., chart audits, skills competency, etc.). Focus made on quality and safety in all work.

➢ Actively manages team’s day-to-day operations, including performance, budget, utilization, and quality assessment/improvement processes and methodologies. Immediately addresses and corrects performance outside the standards.

➢ Manages team’s direct care and documentation from admission to discharge to ensure IDG (Interdisciplinary Group) effectiveness. Coordinates team’s IDG meetings, demonstrating excellent communication and teaching skill.

➢ Proactively manages to prevent service failure with patient/family/facilities, ensuring immediate customer service recovery.

➢ Monitors scheduling and ensure all team’s on-call hours are covered appropriately. ➢ Responsible for timely annual and ongoing evaluations of all team members ➢ Documents performance and addresses issues immediately.

➢ Assists in the screening and interviewing process and makes recommendations.

➢ Participates in new employee orientation, ensuring completeness and competency, with complete paperwork turned into Human Resources.

➢ Assists with standards training upon orientation and annually.

➢ Participates in clinical administration on-call (AOC) as assigned.

➢ Participates in clinical on-call rotation as assigned.

➢ Backs up other Team Leaders as needed.

➢ Collaborates with Director of Clinical Services, Medical Director, and other clinical managers regarding patient care and ways to benefit the team, fellow departments, and agency.

➢Closely collaborates with Facility Liaison to ensure optimal facility relationship management, collaboration, education, service/program assessment and implementation, service recovery, and communication (as defined in the Facility Communication Policy).

➢ Closely collaborates with Volunteer Services to manage facility volunteer programs and services to meet and exceed facility, patient, and family expectations.

➢ Identifying opportunities for quality, process, performance, and program improvement.

➢ Works with the Director of Quality, Compliance and Education to identify and address QAPI (Quality Assessment and Performance Improvement) and education opportunities.

➢ Actively participates with the Management team and its initiatives as well as quality assessment performance improvement teams and activities.

➢ May act as Director of Clinical Services designee

➢ Approves team payroll accurately and timely.

➢ Functions as an EMR resource to employees

➢ Other duties as assigned.

Expected Hours of Work:

Days and hours of work currently are Monday through Friday, 8:30 am to 4:30 pm; this position is salary exempt, which requires some coordination efforts prior to the workday and completion of work prior to departure. Scheduled clinical on-call and/or clinical administrative on-call rotation includes assigned weekdays and weekends.


Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, and talk or hear. The employee frequently is required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift up to 50 pounds and occasionally lift and/or move a bed-bound patient who is unable to assist his/her own care using the appropriate equipment; weight may vary 10-250+ pounds.

Vision abilities required by this job include night vision, close vision, distance vision, color vision, and depth perception.

Mental Requirements: Must be able to work independently, make judgments based on assessments and data available, and act accordingly. Must be flexible, innovative, and possess good interpersonal skills. Must be able to cope with mental and emotional stress and demonstrate emotional stability.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently travels by car and may be exposed to varied weather conditions. The noise level in the work environment will vary. Individuals in this position are expected to tolerate elements including but not limited to odors, blood, body fluids, excrements, adverse environmental conditions, and hazardous materials. Transportation: Must have a current valid driver’s license, auto liability insurance, and reliable transportation. This position performs tasks that involve exposure to blood, body fluids, or tissue. Employees are offered the opportunity to receive the Hepatitis B Vaccination series.

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