Mental Health Crisis Manager

Rockford Region
Posted 4 weeks ago

Job Title:        Mental Health Crisis Case Manager

Reports to:     Director of Family Services


Job summary:  Responsible for connecting YWCA Northwestern Illinois clients with mental health or substance abuse services in our community. Provides comprehensive and holistic case management, service coordination, follow up, and ensures obstacles are removed, including transportation. Assists clients with application processes, including but not limited to helping them with paperwork and follow up as needed. In addition, works with victims, survivors, and perpetrators of violence. Facilitates Partner Abuse Intervention Classes and educates clients to recognize and understand abusive behaviors and refrain from engaging in them. Will coordinate with Child Care Mental Health Consultant to provide services to children and families needing mental health support. Other responsibilities include attending relevant training; scheduling and presenting at informational meetings for benefit providers and recipients; and doing program outreach. This position is an hourly non-exempt position.


Summary of essential job functions:

  • Provides outreach to Child Care Providers about the availability of program and services to families and children
  • Community service coordination, planning and building alliances with local stakeholders that share an interest in populations with mental health needs
  • Provide information and referral services to clients, including but not limited to; medical professionals, hotlines, housing, etc.
  • Complete assessments to determine client needs and support systems
  • Assist clients plan for crises and help them develop coping mechanisms
  • Provide case management to clients who need long-term assistance accessing and maintaining mental health and other services
  • Ensure complete case management services including linkages with in-house or external services, follow-up and problem resolutions.
  • Provide or secure accurate interpretation and/or translation services for immigrants who have difficulty communicating with other agencies offering supportive services due to language barriers.
  • Provide crisis intervention to stabilize client and locate immediate solutions, to include mental health, substance abuse, homelessness, hunger and unemployment
  • Co-facilitate PAIP groups for Court Ordered Males
  • Provide culturally appropriate services
  • Maintain database and client files
  • Provide follow up on open cases with other agencies and offices to ensure they are being processed as needed
  • Other duties include regular attendance at staff meetings and required trainings, following a team centered approach
  • Other duties as assigned by the CEO or CAO




Minimum requirements

  • Master’s degree in social work, counseling, or related field from an accredited school or currently pursuing an M.A./M.S. degree and experience working with overburdened families.
  • Have expertise with various crisis intervention techniques
  • Knowledge of Illinois public benefits and DCFS a plus
  • Bilingual English/Spanish preferable, but not required
  • Current PAIP certification or willingness to complete required trainings within six (6) months of employment
  • Experience working with minority populations in northwestern counties
  • Possess great written and verbal communication skills
  • Strong knowledge base of community partners and alliances
  • Ability to communicate well with others and further the mission of the YWCA
  • Obtain and document a minimum of fifteen (15) hours of professional development annually
  • Basic computer skills
  • Ability to lift 40 pounds, sit, stand, bend, squat
  • Current Illinois driver’s license and valid vehicle insurance



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.  This Job Description should not be read as creating an express or implied contract, nor is it intended to alter the employment-at-will relationship.  Employment with the YWCA Northwestern Illinois is “at-will” and may be terminated at any time, with or without cause, at the option of either the YWCA or the employee.


Apply and interview at workplace, 4701 E. State St, Rockford Monday – Friday from 8:30 am – 3:30 pm or fill out our EZ Registration form.

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