Business Services Lead

Rockford, Rockford Region
Posted 3 weeks ago

Position: Business Services Lead                                               

Reports to:  One Stop Operator Operations Manager  

Date:   June 2021

FLSA Status:  Exempt




The Business Service Lead works with employers and the business services team staff at The Workforce Connection. The Lead works with staff and leadership to establish and achieve goals for the business services team, including outreach, work based learning, and training for and with employers. The business services lead performs aggressive outreach to initiate and develop relationships with employers and community organizations to increase awareness and employer services usage in Winnebago, Boone, and Stephenson Counties.



Responsibilities & Essential Functions:

  • Work with the Business Services team to achieve established goals related to employer outreach and connections.
  • Create awareness and partnerships with employers through pro-active and aggressive outreach to businesses in the three county area.
  • Provide training, support, and accountability to business services team members in their goals and measurable outcomes.
  • Cultivate relationships that result in work based learning contracts, training projects, and employment opportunities for participants in 3 county region.
  • Communicate effectively with employers, partners, and business team members to ensure employer needs are met effectively.
  • Meet measurable outcomes and metrics as established by Goodwill and The Workforce Connection.
  • Be responsive to the inquiries and needs of area employers as they relate to program services.
  • Maintain employer contact regularly and document appropriately in salesforce and other systems for reporting.
  • Coordinate, develop and assist with assigned services, records, reports and program development.
  • Attend and participate in conferences and workshops as they relate to job duties.
  • Stay current with community employment needs and related skills required for employment.
  • Show flexibility and tolerance in dealing with persons from disadvantaged social, economic and educational backgrounds.
  • Participate in planning/evaluation sessions with other program staff.
  • Other duties as assigned.



Supervision Received: The Workforce Connection Operations Manager


Supervision: Business Services Staff members, Customers at the Workforce Connection


Qualifications & Basic Job Requirements:

  • Bachelor’s Degree in business, marketing, sales, or related preferred.
  • 3-5 years of related experience required. Experience working with high growth industries or employers preferred.
  • Management experience preferred.
  • Strong verbal and written communication skills.
  • High customer service focus.
  • Functional use of Microsoft applications such as Word, Excel, PowerPoint and Outlook.



Sensory and Physical Requirements:

Ability to efficiently and effectively perform all functions of the job.  Ability to clearly communicate program details and information to both funders and the public.


Characteristic Functions:


  • Excellent organizational skills and the ability to work in a fast paced environment.
  • Ability to effectively communicate the benefits of the Workforce Connection and its programs to employers and deliver on promises.
  • Ability to create innovative solutions for business and job seekers.


Principal Challenges:


  • Working with individuals and creating solutions for employment outcomes.



The work is conducted at The Workforce Connection Career Centers in Rockford, Freeport, and Belvidere, with frequent travel to employers in the community. Hours are primarily day time hours, but on occasion, can include evening and/or weekend hours.



This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by the employee’s supervisor.


Requirements are representative of the minimum levels of knowledge, skills, and/or abilities to perform this job successfully.  The incumbent will possess the abilities or aptitude to perform each duty proficiently.


All requirements are subject to possible modification to reasonably accommodate persons with disabilities.  Some requirements may exclude individuals who represent a direct threat or significant risk to the health and safety of themselves or other employees.


Goodwill of Northern Illinois is an equal opportunity employer.


This document does not create an employment contract, implied or otherwise.  The employment relationship is at will.


Apply and interview at workplace, 4701 E. State St, Rockford Monday – Friday from 8:30 am – 3:30 pm or fill out our EZ Registration form.

Job Features

Job CategoryFirst Shift

Apply Online

A valid email address is required.
A valid phone number is required.