NATURE OF WORK
Serves the public with technical work in the operation of a service program which targets the low-income population or others in need who seek services. Works with clients in a fast paced work environment, including seniors, disabled, homeless or those in immediate crisis, who are accessing services within the Division’s programming
Work involves providing a variety of services which could include application intake, data entry, forms processing, assessment, referral, dispensing public information and other related tasks. Responsibilities involve considerable contact with clients and other public agencies and is performed independently within a structured framework of applicable policies, procedures, rules and regulations related to the area of assignment.
Performs intake interviews with clients; determines eligibility for program participation by applying program eligibility requirements and standards; processes required forms; performs computer data entry; and establishes linkages with referral agencies and organizations who provide services to clients.
Creates and maintains files, records, and other information related to assigned program; screens, processes and tracks client information.
Operates copier and printer equipment; uses multi-line, call center phone system.
Required to abide by the City of Rockford and the Human Services Dept. confidentiality policies as work involves dealing with personal data and confidential information.
Maintains reasonable and predictable attendance.
Works under the general supervision of the Community Services Director, who allows some latitude and independence in carrying out tasks to completion. Work is reviewed regularly for timely accomplishments of tasks, for overall results achieved, and the degree to which the work meets the needs of the client served.
Supervision is not a responsibility of positions of this class, although functional direction may be exercised over other program or support staff in connection with various activities of the program.
WORKING CONDITIONS AND PHYSICAL DEMANDS
Work is performed in an office setting.
Knowledge of the mission, objectives and available resources relative to the assigned program.
Knowledge of community agencies and services that can be used as referrals.
Ability to interpret and explain program information to others and to follow procedures and regulations.
Ability to complete and process forms, checklists and reports accurately.
Ability to maintain required records and files.
Ability to communicate effectively, orally and in writing.
Ability to establish and maintain effective relationships with coworkers, clients and community organizations.
Skill in the operation of a personal computer, including knowledge of Microsoft Office Suite.
EDUCATION, TRAINING AND EXPERIENCE
The completion of an Associate’s Degree in public or business administration, social services, or a related filed and two years’ experience in work related to the area of assignment. Any satisfactory equivalent combination of experience and training which ensures the ability to perform the work may be substituted for the required experience.
NECESSARY SPECIAL REQUIREMENTS
Possession of a valid IL driver’s license.
Residency requirement: Classified employees hired after January 1, 1984 may live anywhere in Winnebago County or anywhere within an area fifteen (15) miles from the City of Rockford Public Safety Building within six (6) months of their date of completion of probation.
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