Case Manager/Program Coordinator

| April 17, 2021
  • Administrative and Clerical
  • Rockford

The Case Manager/Program Coordinator of RAASE will be responsible for providing direct services to clients who have complex trauma issues with the goal of stabilization, safety, and well-being. Direct services include assessment, intervention, education, and linkage to necessary community-based resources and services. They will provide strong leadership with demonstrated abilities in program development and team building to create and sustain an environment conducive to reaching survivors of human trafficking and assisting them to the path of healing and recovery, as well as working with and developing a team of volunteer advocates. This includes oversight of advocate/volunteer recruitment, training, supervision. In addition, the position is responsible for developing partner agency alliances and collaboration, and fund development projects.
The Case Manager/Program Coordinator must have the ability to plan, develop/solicit and manage financial resources, and day to day organization operational obligations.

Case Management
• Working from a strengths-based, trauma-informed, and culturally inclusive perspective, work with survivors to plan, implement, and monitor service plans.
• Serve as a linkage to services including, but not limited to, drug treatment, mental health needs, transitional housing, residential treatment, counseling and therapy, legal services, job training, etc.
• Assist clients in developing service plans addressing physical safety, stabilization, substance abuse, and mental health issues from a harm-reduction approach.
• Ensure immediate responsiveness for all referrals and crises for assigned caseload.
• Routinely follow up with clients on assigned caseload and document case management contacts.
• Continually assess clients for safety risk, protective factors, and well-being.
• Routinely assess, track, and document positive and negative changes in client behavior, circumstance, overall well-being and work with the survivor to adjust the service plan accordingly
• Provide crisis intervention for clients experiencing emotional distress or safety issues.
• Prepare reports by collecting, analyzing, and summarizing data results regarding methods of treatment and progress.
• Maintain accurate and highly confidential records, files, and other relevant documentation in accordance with agency policy.

• Work collaboratively with the Board of Directors to set strategic goals for programs and enhance human and financial resources to assure the continued growth and success of the organization.
• Collaborate with the Board and volunteer staff in implementing RAASE’s vision and mission, ensuring effective programs and communications, and strengthening the organization’s position as a valued community asset.
• Collaborate with external partners by advancing programs, attending meetings, and participating in collaborative projects.
• Inspire and motivate a network of supporters and volunteers to promote and fulfill the mission.
• Manage day-to-day operations of the Drop-In Center, agency finances, and all aspects of program development to strengthen the organization’s inclusive culture and services.

Board Relations
• Work closely and collaboratively with the Board of Directors and, in particular, the Chair, to set strategic goals (short and long range program, budget, public relations, fundraising and advocacy), establish procedures and policy, and enhance human and financial resources to assure the continued growth and success of the organization.
• Prepare reports for Board meetings including information on all internal operations and advocacy and recommend updates to organizational policies and procedures to increase effectiveness and efficiency.

Public Relations
• Serve as a confident, articulate and persuasive advocate for RAASE to increase its visibility and ensure a positive image with stakeholders.
• Represent and advocate on behalf of RAASE and network actively with professional colleagues to support the mission of the organization.

Organizational Management
• Assume primary responsibility for all of the advocacy operations, developing effective strategic and programmatic plans, ensure plan implementation, and oversee volunteers.
• Possess strong leadership qualities to model, mentor, and motivate the advocates and volunteers regarding the vision and mission of the RAASE.
• Avoid actions that would expose the organization, the Board, or its volunteer staff to claims of liability.
• Protect intellectual property, confidential information, and files from unauthorized access, tampering, loss or damage.
• Receive, process, and disburse funds under controls that are sufficient to maintain basic segregation of duties, to protect bank accounts, income receipts, and payments.

Education and Experience
• Master’s degree in a Human Services related field preferred.
• Experience working with complex trauma.
• Experience in non-profit service, fiscal, grant, contract, public relations, and human resource management.
• Excellent communication skills, both written and verbal. Ability to speak effectively to groups in the community and within the organization.
• Completion of 40 hours of training in sexual and domestic violence.
• Knowledge of social service agencies and their functions in the community.

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